Legal
Refund Policy
Last updated: October 8, 2026
This policy explains cancellation and refund handling for KavaPulse subscriptions provided by PT Dominasi Pemasaran Digital. It should be read together with our Terms of Service.
1. Cancellations
You can cancel a subscription from your billing settings or the Paddle customer portal. Cancellation stops the next renewal and your access continues until the end of the current paid billing period.
2. Refund requests
You may request a refund within 14 days of the transaction date by visiting paddle.net. Refund requests are handled in accordance with Paddle's Refund Policy and applicable law. Your statutory rights remain unaffected.
3. Billing and product support
For help with a billing or product issue, email team@kavapulse.com with your account email, invoice or order number, charge date, and a short explanation. Please do not send card or bank details by email.
4. Approved refunds
Approved refunds are returned to the original payment method where possible. Bank processing times vary. Access to the refunded subscription ends when the refund takes effect.